Effective Date: 26-09-2024
1. Introduction
At AVAA FIN, operated by Kiwimoney Financial Technology Pvt Ltd, we value and respect the privacy of our users, franchisees, and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
2. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, address, email, phone number, identification documents, and other information provided when signing up for AVAA FIN services.
- Financial Information: Bank account details, payment records, and transaction history.
- Technical Information: IP address, browser type, device information, and data about how you interact with our services.
- Business Information: For franchisees, we may collect data related to your business operations, such as sales records and customer data.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To offer our services, including managing your account, processing payments, and delivering software or equipment.
- Customer Support: To respond to your inquiries, requests, or complaints.
- Improvement of Services: To analyze trends, improve service quality, and enhance customer experience.
- Legal Compliance: To comply with legal requirements, such as tax obligations or regulatory audits.
- Marketing: To inform you of updates, promotions, or new features (you may opt out of marketing communications at any time).
4. Data Sharing and Disclosure
We may share your information in the following circumstances:
- With Third-Party Service Providers: To perform essential functions like payment processing, technical support, or software maintenance.
- For Legal Reasons: When required by law or in response to a legal request (e.g., court orders, government investigations).
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. This includes the use of encryption, firewalls, and secure data storage systems.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, we will securely delete or anonymize the data.
7. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to update or correct inaccurate information.
- Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
- Opt-Out of Marketing: You can choose to stop receiving marketing communications from us at any time.
To exercise any of these rights, please contact us at [insert contact information].
8. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance user experience and gather information about how you interact with our services. You can manage cookie preferences through your browser settings.
9. Children’s Privacy
AVAA FIN services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be communicated via our website or through direct communication. Continued use of our services after changes are made indicates your acceptance of the updated policy.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Kiwimoney Financial Technology Pvt Ltd