At AVAA FIN, operated by Kiwimoney Financial Technology Pvt Ltd, we strive to ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for payments made to AVAA FIN.

1. General Refund Eligibility
Refunds will be considered under the following circumstances:

• Service Non-Delivery: If AVAA FIN fails to deliver the agreed-upon services or products (such as software, equipment, or franchise setup) within the specified timeframe and cannot resolve the issue within a reasonable period.
• Service Cancellation: If you choose to cancel a service before the commencement of any work or delivery, you may be eligible for a refund based on the stage of the service and the costs incurred.

2. Non-Refundable Payments
The following payments are non-refundable:

• Franchisee Fees (Once Setup is Initiated): Once the franchise setup process, including software delivery and equipment dispatch, has begun, the franchisee fee becomes non-refundable.
• Token Amount: Any token amount paid to reserve a franchise or service is non-refundable, as it is considered a commitment towards the purchase.
• Operational Costs: Any costs incurred for administrative or operational purposes prior to cancellation will not be refunded.

3. Refund Request Process
To request a refund, please follow these steps:

• Submit a Written Request: Email us at support@avaafin.com with your refund request, including the reason for the refund, payment details, and relevant supporting documentation (e.g., proof of non-delivery).
• Review Period: We will review your request within 10 business days and may contact you for additional information if needed.
• Approval or Denial: Upon review, we will notify you of the approval or denial of your refund request. If approved, refunds will be processed as described below.

4. Refund Processing

• Refund Method: Approved refunds will be issued using the same payment method used for the original transaction unless otherwise agreed upon.
• Processing Time: Refunds will be processed within 10-15 business days from the date of approval. Bank processing times may vary and are beyond our control.

5. Chargebacks and Disputes

• If a chargeback or payment dispute is initiated by the customer or franchisee without first seeking a resolution directly with AVAA FIN, we reserve the right to challenge the dispute and take legal action if necessary.
• Chargebacks that are resolved in favor of AVAA FIN may result in additional administrative fees or penalties.

6. Changes to the Refund Policy
AVAA FIN (Kiwimoney Financial Technology Pvt Ltd) reserves the right to modify or update this Refund Policy at any time. Changes will be communicated through our website or via direct communication with customers/franchisees. Continued use of our services indicates acceptance of any revised policy.

7. Contact Information
For any questions or concerns about this Refund Policy, or to submit a refund request, please contact us at:

Kiwimoney Financial Technology Pvt Ltd